Terms & Conditions for Online Ordering for Retailers
- How to Open a WorldPantry Partner Account
- Order Minimums
- Warm Weather Shipping
- Returns/Restocking Fee
How to Open a WorldPantry Partner Account
Or if you prefer to sign up by phone, please call the WorldPantry Wholesale Department at:
Monday through Friday: 9:00 a.m. to 5:00 p.m. PT
NOTE: Please have your Business License and/or Sales Tax Exemption Number available when calling.
- The minimum opening order amount is $50.
- The minimum reorder amount is $50.
- Mixed or split cases are not allowed.
- Backorders are not allowed.
For all orders, payment must be made by credit card (Visa, MasterCard, American Express or DISCOVER).
Consumer coupons, discounts and/or other promotions cannot be applied to wholesale orders.
Freight and handling is F.O.B. Camp Hill, PA or Newark, CA. Credit or replacements will be issued for damaged or missing goods reported within three days of receiving delivery. Our shipping provider reserves the right to inspect damaged goods prior to issuing a claim; please hold damaged goods for two weeks.
Warm Weather Shipping
During warm weather months, there is a $5.00 per case surcharge to cover the costs of expedited shipping and insulation when perishable items (usually items with chocolate) are contained in the order. Due to the heat sensitivity of some of our products, when transit routes or destination temperatures are over 74 degrees F, orders MUST BE SHIPPED via 2 day delivery. These orders will be shipped in insulated packaging with cold packs to protect these products from the heat. Additionally, we may only ship these orders on Monday, Tuesday or Wednesday so your order will not be in transit over the weekend.
Approval is required for all returns. A 10% restocking fee will be applied to any orders refused or returned without prior authorization.